Two Year Limited Warranty
Warranty Valid in the USA and Canada Only
We guarantee our massage products are free from defects in material and workmanship for a period of 2 years from the date of
purchase, except as noted below.
Our product warranty does not cover damage caused by misuse, abuse, accident or the attachment of any unauthorized accessory, alteration to the product, or any
other conditions whatsoever that are beyond the control of Hi-Dow. This warranty is effective only if purchased and operated in the USA or Canada. A product that
requires modification or adaptation to enable it to operate in any country other than the country for which it was designed, manufactured, approved and/or
authorized, or repair of products damaged by these modifications is not covered under warranty. Hi-Dow shall not be responsible for any type of incidental,
consequential or special damages. All implied warranties, including but not limited to those implied warranties of fitness and merchantability, are limited in the
total duration of 2 years from the original purchase date.
To obtain warranty service on your Hi-Dow products, please send us the unit, your return address, your dated sales receipt (as proof of
purchase), Product Registration ID and indicate the shortage of your defective unit. Please note that we only accept exchange of defective products. We do not
provide refunds.
Please mail the product to:
Service Center
Hi-Dow International Inc.
2071 Congressional Drive
St. Louis, MO 63146
Upon receipt, we will repair or replace, as appropriate, your product and return it to you. Warranty is solely through Hi-Dow Service Center. Service of this product by
anyone other than Hi-Dow Service Center voids warranty.
*REMINDER*
We (Hi-Dow International Inc.) reserve the right to discard the returned defective Massage Product after 60 days from date we (Hi-Dow International Inc.) receive the
defective shipment from buyers if the buyers cannot provide the documents below.
Hi-Dow International Inc. will not honor the 2 years warranty service if the buyers cannot provide the following documents below:
1. A copy of receipt with the valid retailer name, and date of purchase.
2. A returned defective unit is in the original product packing (We do not provide 2 years warranty service if the Massage machine, wire cord, massage pads etc are
not Hi-Dow's original accessories.)
3. A check ($5.95 each unit) payable to "Hi-Dow International Inc" to cover the return shipping cost.
Hi-Dow International Inc. will not take responsibility for any returned product lost during the shipping. Please have the necessary assurance for the return.
This warranty provides you with specific legal rights. You may have additional rights which may vary from state to state. Because of individual state regulations,
some of the above limitations and exclusions may not apply.
Hi-Dow International Inc.
Warranty Valid in the USA and Canada Only
We guarantee our massage products are free from defects in material and workmanship for a period of 2 years from the date of
purchase, except as noted below.
Our product warranty does not cover damage caused by misuse, abuse, accident or the attachment of any unauthorized accessory, alteration to the product, or any
other conditions whatsoever that are beyond the control of Hi-Dow. This warranty is effective only if purchased and operated in the USA or Canada. A product that
requires modification or adaptation to enable it to operate in any country other than the country for which it was designed, manufactured, approved and/or
authorized, or repair of products damaged by these modifications is not covered under warranty. Hi-Dow shall not be responsible for any type of incidental,
consequential or special damages. All implied warranties, including but not limited to those implied warranties of fitness and merchantability, are limited in the
total duration of 2 years from the original purchase date.
To obtain warranty service on your Hi-Dow products, please send us the unit, your return address, your dated sales receipt (as proof of
purchase), Product Registration ID and indicate the shortage of your defective unit. Please note that we only accept exchange of defective products. We do not
provide refunds.
Please mail the product to:
Service Center
Hi-Dow International Inc.
2071 Congressional Drive
St. Louis, MO 63146
Upon receipt, we will repair or replace, as appropriate, your product and return it to you. Warranty is solely through Hi-Dow Service Center. Service of this product by
anyone other than Hi-Dow Service Center voids warranty.
*REMINDER*
We (Hi-Dow International Inc.) reserve the right to discard the returned defective Massage Product after 60 days from date we (Hi-Dow International Inc.) receive the
defective shipment from buyers if the buyers cannot provide the documents below.
Hi-Dow International Inc. will not honor the 2 years warranty service if the buyers cannot provide the following documents below:
1. A copy of receipt with the valid retailer name, and date of purchase.
2. A returned defective unit is in the original product packing (We do not provide 2 years warranty service if the Massage machine, wire cord, massage pads etc are
not Hi-Dow's original accessories.)
3. A check ($5.95 each unit) payable to "Hi-Dow International Inc" to cover the return shipping cost.
Hi-Dow International Inc. will not take responsibility for any returned product lost during the shipping. Please have the necessary assurance for the return.
This warranty provides you with specific legal rights. You may have additional rights which may vary from state to state. Because of individual state regulations,
some of the above limitations and exclusions may not apply.
Hi-Dow International Inc.
Two Years Limited Warranty
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© 2002 Hi-Dow International Inc. All rights reserved.
© 2002 Hi-Dow International Inc. All rights reserved.
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Please fill out our Product Registration Form below to get a Product Registration ID within 30 days from purchase. (All bolded fields are required) *Warranty Alert* It has come to our attention that there are several unauthorized vendors who sell counterfeited Hi-Dow products without FDA (Federal Food and Drugs Administration) approval at prices far lower than the MSRP. To make sure that customers are purchasing genuine Hi-Dow products, Hi-Dow International as the sole distributor of Massage Mouse in Northern America, requires that our customers provide a receipt stating that the Massage Mouse was purchased at a price of USD $49.99 or above (not including "SHIPPING") in order to obtain our 2 year warranty service. Hi-Dow International will not provide the 2 year warranty service without the USD $49.99 and above (not including "SHIPPING") purchase receipt. Please remember to enclose your receipt with the vendor name, date, and final purchase price of at least USD $49.99 (not including "SHIPPING"). Legal Department Hi-Dow International Inc. | |||||||||||||||||||||||
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