| © 2002 Hi-Dow International Inc. All rights reserved. |
Massage Mouse Two Year Limited Warranty
Warranty Valid in the USA and Canada Only
We guarantees massage mouse product free from defects in material and workmanship for a period of 2 years from the date of
purchase, except as noted below.
This product Massage Mouse warranty does not cover damage caused by misuse, abuse, accident or the attachment of any
unauthorized accessory, alteration to the product, or any other conditions whatsoever that are beyond the control of Hi-Dow. This
warranty is effective only if the product is purchase and operated in the USA or Canada. A product that requires modification or
adaptation to enable it to operate in any country other than the country for which it was designed, manufactured, approved and/or
authorized, or repair of products damaged by these modifications is not covered under warranty. Hi-Dow shall not be responsible for
any type of incidental, consequential or special damages. All implied warranties, including but not limited to those implied warranties of
fitness and merchantability, are limited in the total duration of 2 years from the original purchase date.
Please fill out our Product Registration Form online to get a Product Registration ID within 30 days of your purchase. You can also
send the registration form back to us via mail.
*Warranty Alert*
We have received complaints recently about the quality of our Massage Mouse. We discovered that there are several unauthorized
sellers who sell counterfeited Massage Mouse without FDA (Federal Drugs and Administration) list/registration at a ridiculously low
price (may even lower than the wholesale price). To make sure that our customers are purchasing the genuine Massage Mouse,
Hi-Dow Development Company, as the sole distributor of Massage Mouse in Northern America, requires that our customers display a
receipt stating that the Massage Mouse was purchased at a price of USD $40.00 or above (not including "SHIPPING") in order to obtain
our 2 year warranty service. Hi-Dow Development Company will not provide the 2 year warranty service without the USD40.00 and above
(not including "SHIPPING") purchase receipt. Please remember to enclose your receipt with the vendor name and final purchase price
of at least USD $40.00 (not including "SHIPPING").
Legal Department
Hi-Dow International Inc.
To obtain warranty service on your Hi-Dow products, please send us the unit, your return address, your dated sales receipt (as proof of
purchase), Product Registration ID and indicate the shortage of your defective unit. Please note that we only accept exchange of
defective products. We do not provide refunds.
Please mail the product to:
Service Center
Hi-Dow International Inc.
2071 Congressional Drive
St. Louis, MO 63146
Upon receipt, we will repair or replace, as appropriate, your product and return it to you. Warranty is solely through Hi-Dow Service
Center. Service of this product by anyone other than Hi-Dow Service Center voids warranty.
*REMINDER*
We (Hi-Dow International Inc.) reserve the right to throw away the return defective Massage Mouse and Optical Massage Mouse unit
after 60 days from date we(Hi-Dow International Inc.) receive the defective shipment from buyers if the buyers cannot provide the
documents below.
Hi-Dow International Inc. will not honor Massage Mouse and Optical Massage Mouse 2 years warranty service if the buyers cannot
provide the following documents below:
1. A copy of receipt with the valid retailer name
2. A copy of receipt with valid date of purchase
3. A copy of receipt stating with the final purchase price $40 or above(Not include shipping)
4. A returned defective unit is not in the original Massage Mouse or Optical Massage Mouse product packing(We do not provide 2 years
warranty service if the Massage Mouse machine, wire cord, massage pads etc are not Hi-Dow's Massage Mouse or Optical Massage
Mouse accessories.)
5. A check ($5.95 each unit) payable to "Hi-Dow International Inc" to cover the return shipping cost.
Hi-Dow International Inc. will not take responsibility for any return Massage Mouse lost during the shipping. Please have the necessary
assurance for the return.
This warranty provides you with specific legal rights. You may have additional rights which may vary from state to state. Because of
individual state regulations, some of the above limitations and exclusions may not apply to you.
Please write to manager@hi-dow.com for more information.
Telophone: 314-569-2888
Fax: 314-997-0888
Email: manager@hi-dow.com
Warranty Valid in the USA and Canada Only
We guarantees massage mouse product free from defects in material and workmanship for a period of 2 years from the date of
purchase, except as noted below.
This product Massage Mouse warranty does not cover damage caused by misuse, abuse, accident or the attachment of any
unauthorized accessory, alteration to the product, or any other conditions whatsoever that are beyond the control of Hi-Dow. This
warranty is effective only if the product is purchase and operated in the USA or Canada. A product that requires modification or
adaptation to enable it to operate in any country other than the country for which it was designed, manufactured, approved and/or
authorized, or repair of products damaged by these modifications is not covered under warranty. Hi-Dow shall not be responsible for
any type of incidental, consequential or special damages. All implied warranties, including but not limited to those implied warranties of
fitness and merchantability, are limited in the total duration of 2 years from the original purchase date.
Please fill out our Product Registration Form online to get a Product Registration ID within 30 days of your purchase. You can also
send the registration form back to us via mail.
*Warranty Alert*
We have received complaints recently about the quality of our Massage Mouse. We discovered that there are several unauthorized
sellers who sell counterfeited Massage Mouse without FDA (Federal Drugs and Administration) list/registration at a ridiculously low
price (may even lower than the wholesale price). To make sure that our customers are purchasing the genuine Massage Mouse,
Hi-Dow Development Company, as the sole distributor of Massage Mouse in Northern America, requires that our customers display a
receipt stating that the Massage Mouse was purchased at a price of USD $40.00 or above (not including "SHIPPING") in order to obtain
our 2 year warranty service. Hi-Dow Development Company will not provide the 2 year warranty service without the USD40.00 and above
(not including "SHIPPING") purchase receipt. Please remember to enclose your receipt with the vendor name and final purchase price
of at least USD $40.00 (not including "SHIPPING").
Legal Department
Hi-Dow International Inc.
To obtain warranty service on your Hi-Dow products, please send us the unit, your return address, your dated sales receipt (as proof of
purchase), Product Registration ID and indicate the shortage of your defective unit. Please note that we only accept exchange of
defective products. We do not provide refunds.
Please mail the product to:
Service Center
Hi-Dow International Inc.
2071 Congressional Drive
St. Louis, MO 63146
Upon receipt, we will repair or replace, as appropriate, your product and return it to you. Warranty is solely through Hi-Dow Service
Center. Service of this product by anyone other than Hi-Dow Service Center voids warranty.
*REMINDER*
We (Hi-Dow International Inc.) reserve the right to throw away the return defective Massage Mouse and Optical Massage Mouse unit
after 60 days from date we(Hi-Dow International Inc.) receive the defective shipment from buyers if the buyers cannot provide the
documents below.
Hi-Dow International Inc. will not honor Massage Mouse and Optical Massage Mouse 2 years warranty service if the buyers cannot
provide the following documents below:
1. A copy of receipt with the valid retailer name
2. A copy of receipt with valid date of purchase
3. A copy of receipt stating with the final purchase price $40 or above(Not include shipping)
4. A returned defective unit is not in the original Massage Mouse or Optical Massage Mouse product packing(We do not provide 2 years
warranty service if the Massage Mouse machine, wire cord, massage pads etc are not Hi-Dow's Massage Mouse or Optical Massage
Mouse accessories.)
5. A check ($5.95 each unit) payable to "Hi-Dow International Inc" to cover the return shipping cost.
Hi-Dow International Inc. will not take responsibility for any return Massage Mouse lost during the shipping. Please have the necessary
assurance for the return.
This warranty provides you with specific legal rights. You may have additional rights which may vary from state to state. Because of
individual state regulations, some of the above limitations and exclusions may not apply to you.
Please write to manager@hi-dow.com for more information.
Telophone: 314-569-2888
Fax: 314-997-0888
Email: manager@hi-dow.com
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Hi-Dow